Evaluating digital employee experience (DEX) is only one part of enhancing your workplace. Companies must also find ways to implement DEX management. This allows companies to receive direct employee feedback and integrate changes to improve business practices. Here, Sera, a provider of field service management (FSM) software, talks about DEX management and the different initiatives to improve it.
What Is Digital Employee Experience?
To understand digital employee experience management, you must first know about digital employee experience. Digital employee experience (DEX) measures how satisfied workers are with a company’s technologies. For example, how fast a program runs or how well a company-administered laptop works. These digital workspaces can affect how your business runs, as well as the employee experience.
Other technologies that workers frequently deal with in the workplace include:
- Databases for workflows
- Self-service technologies
- Company-specific apps, like messaging
- Dashboards
- Help desks
- Employee productivity programs, like Microsoft
- Company-administered mobile devices
- Onboarding programs
When workers constantly deal with failing databases or devices that malfunction, it can severely disrupt business processes. What’s more, it can also cause employees to feel unheard in their struggles. In turn, they may look elsewhere for employment. Companies must evaluate digital employee experience to gain more personalized knowledge about their workers.
When measuring DEX, it’s best to stay away from operational metrics. While these are great tools for calculating productivity, they won’t tell a business what lies beneath the surface. Even if employees meet production goals, that doesn’t mean they aren’t dealing with digital issues. Accounting for each employee’s direct experience with your workplace technology can allow workers to feel free to express their opinions and know that you will do something to address employee needs.
What Is Digital Employee Experience Management?
Digital employee experience management is the process of monitoring the digital employee experience. Companies may use different software and programs to accomplish this. These programs are designed to enhance the end-user experience through real-time analysis and remediation. They also conduct root cause analyses to identify the source of the problem.
This type of software makes it easy to gather your DEX score, which calculates the digital workplace experience based on hard data from endpoints. It also considers performance metrics, as well as human feedback. When companies don’t have time to speak with employees directly, they can still provide solutions for frequent technology issues through DEX management software and its digital tools.
DEX management software targets technological issues before they arise. It does this using automation formulas and contextual data to predict potential problems. This technology is also unique in that it can be set up to dashboards, workflows, and databases directly.
Why Consider DEX Management?
DEX management solutions offer remote, field-based, and hybrid work environments a way to measure employee satisfaction away from productivity. Productivity is a main concern for most companies, as it means workers are accomplishing what’s needed for the company and meeting demands. However, productivity can’t tell a company about its employees’ personal experiences. The only way to do so is by speaking with employees directly, noting how your technologies truly function in the day-to-day hustle and bustle.
Companies that show concern for the worker experience can greatly enhance employee retention. Team members can feel more heard when tech issues arise, as they have resources to turn to for timely assistance. As they learn about new technology and new digital tool implementations, it gives them opportunities to learn and grow. This makes employees feel less stagnant in their positions, offering them chances for employee engagement and to continue learning new information in their current roles.
Integrating DEX management or FSM software can provide other benefits, like enhancing productivity. Programs that consistently fail or malfunction can negatively impact productivity, decreasing the time employees have to finish work tasks. Instead of working, they must submit tickets, wait for assistance, and hope that help arrives quickly.
When employees don’t have to deal with frequent technology problems, they can complete more work during their workday. In turn, businesses can increase productivity, revenue, and the customer experience.
Ways to Enhance Your DEX Management
There are many ways that companies can improve the overall employee experience, such as:
Speak with Employees
As stated before, the best way to measure the digital employee experience is by speaking with your employees. Operational metrics can only go so far in showing businesses how their employees experience their technology.
Instead, you’ll want to evaluate experience metrics, where employees recall their experience with the technology. This gives companies direct feedback about their programs and devices, allowing them to integrate effective changes and further create relationships with employees.
Have Accessible Support
Tech problems are unavoidable, but there are ways that companies can ensure they are dealt with quickly and promptly. Part of an efficient DEX management strategy involves giving employees accessible, easy ways to fix technology issues. This is especially true for remote work. Having readily available support teams for your technology is one way companies can offer this.
When employees have a reliable resource to guide them through technology issues, this can relieve much stress and anxiety. It also ensures problems are addressed swiftly, causing little disruption to productivity and normal business processes.
Implement DEX Management Software
It can be difficult for some companies to evaluate each employee’s digital experience, especially when dealing with all it takes to run a business. Integrating DEX management software into your technologies can take this step out of the equation, offering easy ways to gather employee data and target common pain points. In many cases, this type of software can detect problems before they can impact systems. This means companies can experience fewer workplace disruptions and encourage productive employees.
Discover a Great Digital Employee Experience with Sera
Using our four pillars to guide our philosophy, Sera provides bottom-line productivity and workplace solutions to small to medium-sized businesses. With field management software (FSM), companies in the HVAC, plumbing, and electric industries can streamline their business processes and achieve a better employee work experience.
To learn more about improving your DEX strategy or the features of our FSM software, contact us today to schedule your 15-minute discovery call.
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