Field Service Management software that ensures the jobs field service businesses complete are profitable.

Sera is laser-focused on ensuring you beat the industry average of 8% profit with:

  • Live job time efficiency tracking
  • Built-in dynamic margin pricing
  • Membership program management 

Clients have shown an average of a 52% revenue increase compared to their previous FSM solution within the first six months of usage.

Some Of Our Clients

Balanced Comfort
Absolute Airflow
Roman Plumbing
On Time Experts
Bluefrog Plumbing Drain

The 3 Core Components Of Sera

Automated Admin Portal

The Command Center of Your Business

A core feature of the Admin Portal is the Dynamic Dispatcher, which uses automated intelligence to dynamically pre-assign jobs and reduces 75-80% of the workload associated with manual scheduling.

Within the portal, you’ll understand the efficiency of each job by accounting for everyones’ time on all jobs. Data is also presented visually which helps streamline your business through actionable insights and increase profitability.

The 3 Core Components Of Sera

Industry-first Customer Hub

Simplified Scheduling and Customer Experience

The Customer Hub includes the widget and portal. Through the widget, new and returning customers schedule appointments based on the service needed while selecting from available times that work with their schedule.

Through the portal, customers can check service history, accept estimates, and view invoices, the hub also links back to your domain, which helps with your organic search results as customers spend more time on your website.

Customers Hub

Intuitive Tech App

Generating a Consistent Experience

Customers have a consistent experience across all jobs as the workflow with the app ensures techs follow the same steps for every job. The app also allows for:

  • Multiple quotes built within minutes
  • Two-column quoting with membership cost savings
  • Healthy competition between techs across profitability categories, like average ticket price, memberships sold, and job closing percentage
  • Easy-to-use task-picker helps techs make better and more consistent suggestions or add-ons during the quoting process.
  • Customers and technicians can view quote acceptance, changes, and completed work on our home service scheduling software
  • Location GPS services allow for real-time updates to the customers about arrival times.
Intuitive Tech App

Top Reasons Why Customers Choose Sera

Best in Class Support and Customer Satisfaction

Tablet Technician

Field Service Management Articles

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