Use Sera to manage day-to-day operations, increase efficiencies, and ensure each job is profitable.
Improving the financial health of HVAC, Plumbing, Electrical, and other Home Service Businesses
Meet Sera
A Field Service Management software that ensures the jobs field service businesses complete are profitable. Sera’s capabilities to track job time efficiency, use of dynamic dispatching, and a pricing model based on P&L statements, margin pricing, and labor rate are all elements that help make more than the industry average of 8% margin on a job.
Clients have shown an average of a 52% revenue increase compared to their previous FSM solution within the first six months of usage.
The 3 Core Components of Sera
The Admin Portal
The Customer Hub
The Tech App
The Admin Portal
The Command Center of Your Business
A core feature of the Admin Portal is the Dynamic Dispatcher, which uses automated intelligence to dynamically pre-assign jobs and reduces 75-80% of the workload associated with manual scheduling.
Within the portal, you’ll understand the efficiency of each job by accounting for everyones’ time on all jobs. Data is also presented visually which helps streamline your business through actionable insights and increase profitability.
The Customer Hub
Simplified Scheduling and Customer Experience
The Customer Hub includes the widget and portal. Through the widget, new and returning customers schedule appointments based on the service needed while selecting from available times that work with their schedule.
Through the portal, customers can check service history, accept estimates, and view invoices, the hub also links back to your domain, which helps with your organic search results as customers spend more time on your website.
The Tech App
Straightforward Software That Generates A Consistent Experience
Customers have a consistent experience across all jobs as the workflow with the app ensures techs follow the same steps for every job. The app also allows for:
- Multiple quotes built within minutes
- Two-column quoting with membership cost savings
- Healthy competition between techs across profitability categories, like average ticket price, memberships sold, and job closing percentage
- Easy-to-use task-picker helps techs make better and more consistent suggestions or add-ons during the quoting process.
- Customers and technicians can view quote acceptance, changes, and completed work
- Location GPS services allow for real-time updates to the customers about arrival times.
What Clients Are Saying About Sera
Watch the video and learn more about how Sera's field service management software increases profitability and efficiency.
Field Service Management For All Types of Home Services Businesses
HVAC Software
Generate bigger tickets, dispatch more efficiently, automate service agreements, customer history, and more.
Plumbing Software
Keep your plumbing jobs on track, your customers informed, and give your crew the job details they need – on demand.
Electrical Software
Schedule jobs efficiently, optimize routes, and send quotes and invoices by text with our electrical software.
Garage Door Software
Manage mobile workforces efficiently, streamline and optimize costs for garage door businesses.
Top Reasons Why Customers Choose Sera
Best in Class Support and Customer Satisfaction
Automated Smart Scheduling
Sera’s AI dispatcher schedules based on capability, availability, and priority.
Sera’s AI dispatcher schedules based on capability, availability, and priority.
Live Customer Booking
The live booking widget and customer portal integrates directly with your website.
The live booking widget and customer portal integrates directly with your website.
Quick and Easy Quote Building
Techs can quickly build multiple quotes in under 3 minutes!
Techs can quickly build multiple quotes in under 3 minutes!
Membership Growth Engine
Learn how to boost your memberships to 500+ members per $1 million in revenue.
Learn how to boost your memberships to 500+ members per $1 million in revenue.
