Automated Admin Portal
The Command Center of Your Business
A core feature of the Admin Portal is the Dynamic Dispatcher, which uses automated intelligence to dynamically pre-assign jobs and reduces 75-80% of the workload associated with manual scheduling.
Within the portal, you’ll understand the efficiency of each job by accounting for everyones’ time on all jobs. Data is also presented visually which helps streamline your business through actionable insights and increase profitability.
Industry-first Customer Hub
Simplified Scheduling and Customer Experience
The Customer Hub includes the widget and portal. Through the widget, new and returning customers schedule appointments based on the service needed while selecting from available times that work with their schedule.
Through the portal, customers can check service history, accept estimates, and view invoices, the hub also links back to your domain, which helps with your organic search results as customers spend more time on your website.
Intuitive Tech App
Generating a Consistent Experience
Customers have a consistent experience across all jobs as the workflow with the app ensures techs follow the same steps for every job. The app also allows for:
- Multiple quotes built within minutes
- Two-column quoting with membership cost savings
- Healthy competition between techs across profitability categories, like average ticket price, memberships sold, and job closing percentage
- Easy-to-use task-picker helps techs make better and more consistent suggestions or add-ons during the quoting process.
- Customers and technicians can view quote acceptance, changes, and completed work on our home service scheduling software
- Location GPS services allow for real-time updates to the customers about arrival times.
Top Reasons Why Customers Choose Sera
Best in Class Support and Customer Satisfaction
Automated Smart Scheduling
Sera’s AI dispatcher schedules based on capability, availability, and priority.
Live Customer Booking
The live booking widget and customer portal integrates directly with your website.
Quick and Easy Quote Building
Techs can quickly build multiple quotes in under 3 minutes!
Membership Growth Engine
Learn how to boost your memberships to 500+ members per $1 million in revenue.
What Clients Are Saying About Sera
“Sera … has focused on the most important things to running a business and the things that contribute most to your profitability. It was a no-brainer to recommend it.”
– Mike Mushinski
“Everything’s on Sera … which makes things a lot more efficient.”
– David Ocampo
“The techs love it. They love the fact that you can create multiple quotes right then and there when you’re inside the customer’s home.”
– Randy Keller
