This article has been reviewed by Billy Stevens for accuracy.
How do you know when you’re not getting what you need?
Life moves fast in the home service trades. Because we’re so busy, we’ll sometimes make a temporary solution work for way too long.
Is this happening with your current field service software? Have you outgrown your solution? Perhaps it was never right for your business in the first place. Or, maybe you just can’t shake the feeling that there must be a better option out there.
It might be time to practice what we preach to our customers. Replace your FSM software before problems pile up – problems like missed appointments, lost jobs, and unpaid invoices.
If you’re experiencing any of these issues, it may be time for a change:
You're not running the business — the business is running you.
You feel like you’re leaving money on the table.
Your reports are inaccurate.
It’s too difficult to train new staff on the software.
Dispatching is messy and manual.
You need multiple tabs or screens open to get anything done.
You're tied to the phone.
If your customers can’t book appointments online easily, it’s time for an upgrade. Your field service software should give you a booking widget that lives on your website so that customers spend more time on your site, potentially boosting SEO.
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