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Who is Sera

Sera™ is a Field Service Management software company based in Grapevine, Texas that helps small to large-sized HVAC, Plumbing, Electrical, and Home Service businesses add money to their bottom line

We focus on the basic principle of helping residential contractors identify financial gaps, learn their business at a deeper level, streamline processes, and reduce burden and employee stress levels.

Who Is Sera

Sera is delivering incredible results for our clients, often in the first thirty days.

What’s the secret? Sera was designed from a clean slate to simplify your business by handling the complexity for you.

We built the Sera FSM solution on the four main principles for running a profitable field service management business.

When you look under the hood, you’ll find a rich feature set, built on a foundation of 4 pillars for a successful service business: Time Savings, Membership Management, Margins, and Cash Flow.

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Time Management

Time Management

Generate bigger tickets, dispatch more efficiently, automate service agreements, customer history, and more.
Member Management

Member Management

The Membership Manager lets you own your backyard and stay busy during the slower seasons.
Margin Management

Margin Management

Margin Management makes sure you track the KPIs that drive your business’s profitability. With Sera’s Live-Data Dashboards, Job Time Trackers, and a first-ever Business Efficiency Gauge, you will know your margins better than you know yourself!
Cash Flow

Cash Flow

Cash flow is the fuel for business growth, and Sera’s payment processing with QuickBooks integration makes your bookkeeping and accounting more manageable than ever.

What Makes Us Different

Focus on driving client profitability

Focus on driving client profitability

Software based on P&L Statement line items

Software based on P&L Statement line items

Dispatching efficiencies driven by AI

Dispatching efficiencies driven by AI

How sera came about

Sera Systems founder Billy Stevens set out to create the next generation of Field Service Management software. One that was simple, yet allowed contractors to be profitable at a reasonable price, no matter the time of the year it is.

Being the owner of billyGO, a multi-million dollar plumbing, and HVAC company, Billy experienced firsthand how most field service software is a box of assorted tools for scheduling, dispatching, invoicing, inventory, and payments vs. an integrated business solution to efficiently run a home service business.

Billy further realized a majority of plumbing and HVAC companies make an average industry of 8% margin on a job because of inefficiencies, missed costs, and owners lacking a strong understanding of their monthly numbers.

The simplicity of our software and its proven ability to make businesses more profitable through correct margin and labor pricing, and memberships are elements that generate additional business and keep technicians busy during slower seasons. Not to mention, set Sera apart from other FSM providers.

Total Business Solution

Sera is an FSM solution that includes everything you need to run your business while driving growth. Sera’s solutions entail:

Automated Scheduling

Admin Portal

Membership Growth Tools

Dynamic dispatching

Customer Hub

Complimentary HVAC and/or Plumbing Pricebook

Real-time online booking widget for your website

Tech App with quoting and payment processing

And more

Mission Statement

Provide home service businesses with the tools and knowledge to enhance their efficiencies and profitability

Our Areas of Focus

Helping clients increase profitability

Helping clients increase profitability

Straightforward and easy user experience

Straightforward and easy user experience

Developing long-term relationships

Developing long-term relationships

Putting the client first

Putting the client first

Creating efficiencies

Creating efficiencies