The average revenue increase clients have shown compared to their previous FSM solution within the first six months of usage.

INDUSTRIES WE SERVE

ELECTRICAL

OTHER HOME SERVICES

Helping clients increase profitability

HVAC

SMART HOME 

PLUMBING

@2022 Sera Systems  |  All rights reserved 

A NEW ERA IN FIELD SERVICE AUTOMATION

52% Revenue Increase

Customer Hub

Consists of an appointment widget and customer portal. The widget can be placed on your website or on social media to allow new or returning customers to schedule appointments based on the service needed and select from available times that work with their schedule.

Through the portal, customers can check service history, accept estimates, and view invoices and you're able to schedule service based on revenue potential. The hub also links back to your domain, which helps with your organic search results as customers spend more time on your website.

Dynamic Dispatcher

Sera’s Dynamic Dispatcher has a similar look and feel of other modern dispatching software; however, what makes Sera unique is its dynamic capabilities, which are applied to both the front end and back end. 

Sera is designed to answer questions a dispatcher would need to know, questions like technician capabilities, availability, and job location. Based on decision-making automation, Sera dynamically pre-assigns jobs, which reduces 75-80% of the workload associated with manual scheduling.

Technician App

The Tech App is designed to generate consistent results across your entire team. The app uses a leaderboard design to encourage healthy competition across peers based on a department. Technicians compete across different profitability categories, like average ticket price, memberships sold, job closing percentage, and more.   

The workflow within the app also helps provide a consistent experience for a customer as the structure of Sera ensures a tech follows the same steps for all jobs, such as quoting from a pricebook, sending text/emails, arrival and travel time tracking, etc. Technicians can also build multiple quotes within minutes and show customers two-column quoting, which includes membership cost savings.

CUSTOMER HUB

Customers are able to schedule appointments based on their service needed and select from available times that work with their schedule.

THE 3 CORE COMPONENTS OF SERA

DYNAMIC DISPATCHER

Reduce 75-80% of the workload associated with manual scheduling with Sera's decision making automation

TECHNICIAN APP

The Tech App is designed to generate consistent results across your entire team.

OUR FOCUS

Straightforward and easy user experience

Developing long-term relationships

Putting the client first

Increasing Efficiency

Not capturing all job costs results in you leaving money on the table, which is why job time efficiency is the game changer. According to Gallup Poll Research, the trades are 38% efficient, if you’re able to double your efficiency to 76% is like doubling the size of your business without adding more technicians

Sera’s job time efficiency functionality allows you to:

  • Track the time sold to the customer (as a baseline) and the actual time spent on the job
  • Use data to accurately quote future work based on margins
  • Compare job times efficiencies over a period of time
    Capture appointment drive time and understand the impact on your bottom line

  • Track trends around technician efficiencies and the overall health of your business 

Watch Now

JOB TIME EFFICIENCY

MEET SERA

 

Sera is a Field Service Management software designed to help HVAC, Plumbing, Electrical, and Home Service businesses improve their financial health. Get more info today!